Terms and Conditions
- Ordering Information:
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Shipments will be dispatched the next business day (Monday to Friday excluding Bank Holidays) after the order was placed, subject to product availability. This applies to all orders - whether dispatched via Parcelforce, Courier or Special Delivery.
No orders will be dispatched on Saturday or Sunday or Bank Holidays. Orders placed after noon on Friday will be dispatched on the first working day after the weekend.
Upon placing an order on the Supreme Products website, you will receive a confirmation email.
- Returns & Exchanges:
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Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 7 days of order along with proof of purchase. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please notify Supreme Products of any goods that have been damaged in transit, within 72 hours of receipt, or no exchange will be considered. Please dispatch goods by traceable post, including proof of purchase and reason for exchange or refund. Supreme products will not be responsible for returned goods that are lost in transit.
Please note, goods will only be considered for exchange or refund if they are clean and dry and in 'as new' condition.
- Payment:
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Payment is to be made in full when placing an order. No credit account will be entered in to. Payment can be made by Switch / Maestro; Visa or MasterCard. All prices for products on the website include VAT at 17.5%. All prices are correct at the time of publishing the website. All products are subject to availability.
- Delivery:
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All goods are subject to availability and provided that an item is in stock should be delivered within 3 - 4 days of placing an order. Next day delivery is available, a surcharge will apply.
- Cancellation:
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Customers needing to cancel an order should do so to the Supreme Products office by telephone (01377 217150) or via email (info@supremeproducts.co.uk).
Orders cancelled prior to despatch will be refunded in full. Orders cancelled after despatch will need to be returned to Supreme Products in 'as new' condition at the customers expense. The value of the order, excluding the initial shipping cost, will be refunded to the card from which payment was originally made.